Returns Page

Hassle-Free Returns for Peace of Mind

• We accept returns within 30 days of delivery for unused, unopened products in their original packaging.
• To start a return, please contact us at returns@dogpurity.com with your order number and reason for return.

Refund Process:

• Once your return is received and inspected, we’ll notify you and process your refund to the original payment method within 5–7 business days.

Exchanges:

• Need a replacement? Contact us, and we’ll help arrange an exchange for the same or similar product.

Exceptions:

• Used or damaged items cannot be returned unless they arrive defective.

We strive to ensure your satisfaction, so don’t hesitate to reach out with any concerns!